Position: Guest Service Supervisor
Employee Classification: Non-Exempt
Department: Shelter
Reports To: Director of Guest Services and Guest Hospitality Coordinator
Job Statement: The purpose for the position is to execute the processes, procedures, functions, tasks, and responsibilities required to facilitate the events and resources provided by John 3:16 Mission. Approach tasks with a mindset of safety for self, staff, guests, and the shelter. Ensure a safe, orderly, and Christ centered atmosphere by offering loving hospitality to those we serve. In accordance with the gospel of Jesus Christ, demonstrate God’s love to every person entering the doors of John 3:16 Mission.
Duties:
- Oversee the adherence to the established guidelines, policies, and procedures of the Shelter
- Facilitate the routines of the Shelter, including the check-in process, chapel, dinner, bed list, scrubs, towels, blankets, and new guest intakes. The overnight shift will include guest wake-up and exit of guests from the facility at 8:00AM
- Make scheduled announcements
- Responsible for the safety of shelter guests and volunteers by patrolling the building and grounds
- Connect resources (including medicine and mail) to the guests at the appropriate times
- Monitor the nightly activities of the guests
- Establish and hold healthy boundaries with guests
- Assess the possible case management needs of the guests and report the data
- Utilize various software to collect and input data
- Commitment to unity
- Dedication to de-escalation and a willingness to continue education in the practice
- Assist with chapel, kitchen, and/or shelter duties as needed
- Perform all duties on shift checklist
- Attend Mission meetings and functions.
- Perform any other duties as assigned.
Qualifications:
- High school diploma; prefer two years of college (or equivalent)
- Have experience or an interest in homeless issues including substance abuse, mental health challenges, etc.
- Background in Mission work preferred
- Must have reliable transportation and valid driver’s license
- Proficient computer skills including basic Microsoft applications
- Required background check and drug screening
- Good oral, written, and interpersonal communication skills
- Must possess the spiritual and emotional maturity needed to lead, minister, and perform the duties assigned in the job description
